Have you ever found yourself in a situation where emotions run high and conflicts seem unavoidable? This course offers practical, supportive guidance for educators, parents, and caregivers seeking to manage emotional or behavioral outbursts in both children and adults. You’ll learn to identify triggers, apply effective verbal and non-verbal de-escalation techniques, practice active listening, and create personalized plans for diverse individuals. Through real-life examples, hands-on activities, and step-by-step strategies, you’ll gain the confidence and skills to calmly and effectively de-escalate challenging situations.

Course Overview: 

• Lesson 1, introduces the concept of emotional escalation, explores common triggers in both children and adults, and highlights the importance of recognizing early warning signs. It provides foundational knowledge necessary to effective de-escalation.
• Lesson 2, covers practical verbal and non-verbal strategies, including active listening and empathetic communication, to reduce tension during conflicts. It includes demonstrations and examples tailored to both children and adults, emphasizing the importance of body language, tone, word choice, and building trust.
• Lesson 3, guides learners through the process of developing individualized de-escalation plans for children and adults. It covers assessment of needs, setting realistic goals, and adapting strategies to diverse personalities and situations.