Gain essential skills in Microsoft Excel and Word with our comprehensive online course. Perfect for beginners and those looking to enhance their proficiency, this course will empower you to create professional documents, manage data effectively, and boost your overall digital confidence.

Have you ever found yourself in a situation where emotions run high and conflicts seem unavoidable? This course offers practical, supportive guidance for educators, parents, and caregivers seeking to manage emotional or behavioral outbursts in both children and adults. You’ll learn to identify triggers, apply effective verbal and non-verbal de-escalation techniques, practice active listening, and create personalized plans for diverse individuals. Through real-life examples, hands-on activities, and step-by-step strategies, you’ll gain the confidence and skills to calmly and effectively de-escalate challenging situations.